So, back in February 2023, my folks shelled out $46,000 to Lowe’s to upgrade all the windows in their crib, toss in a spiffy new sliding glass patio door, and even snag a matching sliding screen door. Everything went smoothly, or so we thought, until we hit a snag with that pesky screen door. It’s been a whopping 28 months of a frustrating rollercoaster ride involving endless phone calls, emails, and face-to-face meetups in a bid to get this last piece of the puzzle sorted. Lowe’s kept sending different contractors our way, but none could seem to get the job done. And the worst part? It feels like no one at Lowe’s gives a hoot about our situation. They initially promised a swift 12-week turnaround, but here we are, over two years later, still waiting on that darn screen door.
In our latest chat with the Lowe’s team, they had the gall to offer us a measly $300 as some sort of compensation. We weren’t having any of that and managed to bump it up to $500. But guess what? Instead of the eGift card they promised, we received a legal document demanding that we waive all future claims and slap on a non-disclosure agreement. Talk about a low blow. Five hundred bucks barely covers the cost of hiring someone else to install that screen door, never mind the sheer frustration and wasted time we’ve endured. We’re not ones to make a fuss in public, but it’s crystal clear that Lowe’s is just hoping we throw in the towel and vanish into thin air. All we want is for them to stick to their end of the deal and finish what they were paid in full to do.
It’s been a wild ride dealing with this whole ordeal, and honestly, it’s beyond maddening. We’ve been patient and understanding, but enough is enough. Lowe’s needs to step up, honor their commitment, and finally put an end to this saga. After all, a deal’s a deal, right?