So, I bought this door opener on 11/16/25 and installed it the next day, but man, it was a disaster from the start. The thing died on 2/15/26 after only a few months. I tried for four hours to reprogram it, but no luck. Dealing with the AI customer support was a joke – totally useless. Then, I spent over an hour with their so-called technical support, and they said the position limit sensor was busted. But get this, because it’s a new model, they have no replacement parts available. Seriously, what the heck? I asked for a new unit, but they said they can’t do that. I can’t return it to Home Depot because I missed the 90-day window by just one day. And Chamberlain won’t honor the warranty because they claim they don’t have parts.
My advice? Stay away from this company if you’re thinking about getting a door or gate operator. Seriously, steer clear.